SPSHINEE PICULADOS

IT MINDSET. HUMAN SUPPORT.

A little more order.
A lot more
room to grow.

I’m Shinee, a BSIT graduate who trades code for clean processes — building systems that keep clients organized and moving forward.

Explore my work ↘
Based in Leyte, PhilippinesOperations · Content · Client support
THE ART OF FOLLOWING THROUGH01 / 05
MONDAY, MADE MANAGEABLE

Clear priorities.
Thoughtful systems.
Nothing overlooked.

TODAY’S GAME PLAN

Make space
for what matters.

✓ Inbox, organized

✓ Clients, welcomed

✓ Next steps, clear

with care, Shinee
A systems thinker.
A detail keeper.
Your next
pair of hands. ✳
LESS FRICTION → MORE FORWARD
BS INFORMATION TECHNOLOGYDEAN’S LISTER · 2022–2026C2 ENGLISHREMOTE WORK EXPERIENCE

01 / BEHIND THE WORK

Technical roots.
People-first thinking.

Good support is a system of small things done well.

I’m a fresh BS Information Technology graduate from ACLC College of Tacloban, with hands-on academic experience in web development, database management, and system troubleshooting.

My IT background means I learn tools fast, think in systems, and catch the details others miss. I bring that precision to inbox management, client onboarding, content writing, and admin operations.

With C2-level English and experience in content creation and front-desk operations, I’m ready to grow with a team that values organized, reliable support.

02 / SELECTED WORK

Clear processes.
Work you can see.

Five projects, from first step to handover.
Watch the story. Explore the proof.

01Seven custom Gmail labels

Inbox operations

A place for every message.

Email Management System

A structured Gmail workflow that connects labels, filters, handling rules, and a daily inbox SOP.

Explore case study ↗
Process & proof 2 images

The process

  1. Assess Existing Gmail Inbox
  2. Identify Email Categories and Priorities
  3. Create 7 Custom Gmail Labels
  4. Assign Label Colors
  5. Configure Automatic Gmail Filters
  6. Organize Existing Emails
  7. Create Structured Email Action Table
  8. Define Email Handling Rules
  9. Develop Daily Inbox Management SOP
  10. Test Email Filters and Categorization
  11. Verify Inbox Organization
  12. Finalize System and Client Handover

Original project evidence

Download interactive story ↓
02Discovery → welcome → follow-through

Client experience

A confident first impression.

Client Onboarding SOP & Welcome System

A welcome system that carries each inquiry from discovery form to an informed next step.

Explore case study ↗
Process & proof 3 images

The process

  1. Client Submits Discovery Form
  2. Review Submission Notification
  3. Add Client to Google Sheets Tracker
  4. Set Status to New Lead
  5. Send Personalized Welcome Email
  6. Share Discovery Call Booking Link
  7. Update Status to Welcome Email Sent
  8. Track Booking and Send Follow-Up Reminders
  9. Update Status to Call Scheduled
  10. Prepare Call Notes and Agenda
  11. Conduct Discovery Call
  12. Record Call Outcome and Next Steps
  13. Send Proposal
  14. Update Client Status
  15. Track Client Progress
  16. Close as Won or Lost
  17. Maintain Client Tracker for Future Onboarding

Original project evidence

Download interactive story ↓
03Four connected operations views

Executive support

The week, brought into focus.

Executive Assistant Operations Dashboard

One operations dashboard for schedules, tasks, follow-ups, and the daily briefing.

Explore case study ↗
Process & proof 5 images

The process

  1. Identify Executive Scheduling and Task Management Problems
  2. Create Centralized Google Sheets Operations Dashboard
  3. Build Weekly Schedule with Meeting and Time Blocks
  4. Build Task Tracker with Priorities, Due Dates, Status, and Notes
  5. Build Follow-Up Tracker with Contacts, Topics, Deadlines, and Status
  6. Create Daily Briefing Sheet for Priorities, Follow-Ups, and Reminders
  7. Organize Meetings and Weekly Commitments
  8. Assign Task Priorities and Deadlines
  9. Track Outstanding Communications and Follow-Ups
  10. Consolidate Daily Priorities into the Briefing Sheet
  11. Review Task Progress and Update Statuses
  12. Maintain Weekly Schedule and Follow-Up Records
  13. Document Problems, Solutions, and Outcomes in Case Study
  14. Finalize Executive Assistant Operations Dashboard

Original project evidence

Download interactive story ↓
0480+ leads across four categories

Research & outreach

Good outreach starts with relevance.

Lead Generation & Outreach Research

Audience-aligned research, qualification notes, and personalized outreach templates.

Explore case study ↗
Process & proof 9 images

The process

  1. Identify Client Business Goals and Target Audience
  2. Define Lead Generation Categories
  3. Research Relevant Podcasts
  4. Research Potential Collaboration Partners
  5. Find Targeted Facebook Groups
  6. Identify LinkedIn Prospects
  7. Evaluate Lead Relevance and Audience Alignment
  8. Collect Websites, Contact Details, and Profile Links
  9. Document 80+ Leads Across Four Categories
  10. Organize Leads in Google Sheets
  11. Add Qualification Notes and Collaboration Opportunities
  12. Assign Outreach Status to Each Lead
  13. Create Personalized Podcast Guest Pitch Template
  14. Create Collaboration Partnership Email Template
  15. Develop Facebook Group Engagement Template
  16. Prepare LinkedIn Outreach Messaging
  17. Build Lead Generation Summary and Deliverables Checklist
  18. Review Lead Database for Accuracy and Duplicates
  19. Finalize Lead Research Database and Outreach Templates
  20. Client Handover

Original project evidence

Download interactive story ↓
0530-day social content calendar

Content operations

Consistency, one day at a time.

Social Media Content Strategy & Calendar

A coffee shop content strategy that connects brand goals to a practical publishing calendar.

Explore case study ↗
Process & proof 4 images

The process

  1. Review Coffee Shop Brand and Business Goals
  2. Identify Target Audience
  3. Define Social Media Objectives
  4. Establish Content Pillars (40% Product Features, 25% Lifestyle, 20% Educational, 15% Promotions)
  5. Develop Content Ideas for Each Pillar
  6. Select Content Formats (Photos, Reels, Stories, Carousels, Graphics)
  7. Create 30-Day Social Media Content Calendar
  8. Assign Daily Post Topics and Formats
  9. Design Branded Welcome Post
  10. Establish Instagram and Facebook Posting Schedule
  11. Set Recommended Posting Times
  12. Define Engagement and Community Management Guidelines
  13. Plan Promotional and Seasonal Content
  14. Establish Monthly Engagement and Store Visit Goals
  15. Create Social Media Reminders and Posting Checklist
  16. Review Brand Consistency and Content Distribution
  17. Finalize Social Media Strategy and Content Calendar

Original project evidence

Download interactive story ↓

03 / EXPERIENCE

Different roles.
The same care.

From a welcoming front desk to a remote writing deadline, I bring structure and follow-through.

01

Receptionist

Honda Motor World · Burauen, Leyte · On-site

  • Provided front-desk customer service, assisting clients with inquiries and daily transactions.
  • Managed appointment scheduling, customer records, and administrative documentation.
  • Coordinated with staff to support smooth daily operations and efficient customer service.
02

Receptionist Assistant

Mapi Tacloban · On-site

  • Delivered front-line customer support, managed appointment scheduling, and handled daily documentation.
  • Maintained a welcoming and organized front desk for clients and visitors.
  • Communicated professionally with clients to support daily administrative operations.
03

Digital Content Writer

Habi · Remote

  • Created clear, engaging content tailored to target audiences and brand voices.
  • Managed multiple writing assignments while consistently meeting deadlines.
  • Adapted tone and messaging to different audiences and content formats.
04

Project Manager

ACLC Tacloban · Academic project

  • Developed an AI-driven chatbot and designed automated response logic for a capstone system.
  • Applied analytical and problem-solving skills throughout system development.
  • Led project coordination to keep deliverables on schedule and to specification.

04 / YOUR NEXT CHAPTER

Let’s make your day
run a little smoother.

Looking for thoughtful, organized support?
I’d love to learn about your team.

THE STORY BEHIND THE WORK

Download this interactive story ↓